Career Coaching and Money-Back Guarantee for Paid Services
Because Flatiron School is committed to seeing you receive a job offer in your field of study, certain paid Services offered by Flatiron School through the Learn.co platform include job search assistance (“Career Coaching”) and/or a tuition refund or waiver, as applicable (“Money-Back Guarantee”). A Service that includes Career Coaching is hereafter referred to as a “Career Coaching Qualifying Program,” and a Service that includes a Money-Back Guarantee is hereafter referred to as a “Money-Back Guarantee Qualifying Program.”
The following are Career Coaching Qualifying Programs and Money-Back Guarantee Qualifying Programs: Software Engineering, Data Science, Full-Time Online Software Engineering, Full-Time Online Data Science, Part-Time Online Software Engineering, Part-Time Online Data Science, Self-Paced Online Software Engineering, Self-Paced Online Data Science, UX/UI Design, Software Engineering offered by WeWork Access Labs, and such other programs as Flatiron School may designate in writing from time to time.
Please note that certain Services may provide both Career Coaching and a Money-Back Guarantee, while others (for example, free courses) may not. Please consult each product-specific page for the applicable Service; for further information regarding whether such Service includes the Money-Back Guarantee, Career Coaching, neither, or both.
If you have questions regarding whether the program you have enrolled in or the Service you have purchased is a Career Coaching Qualifying Program or a Money-Back Guarantee Qualifying Program, you may email email@example.com to inquire.
In the event that you purchase a paid Service that provides for Career Coaching and/or the Money-Back Guarantee, the following Career Coaching and/or Money-Back Guarantee terms and conditions shall apply (as modified and/or supplemented by any applicable Supplemental Terms – for example, any terms outlined on the Service’s product page, in an Enrollment Agreement, or at the point of sale).
For purposes of this Career Coaching and Money-Back Guarantee section of these Terms, the term “Qualifying Job Offer” means: an offer of a job that is:
A position as an employee, apprentice, intern or independent contractor
Paid, including in cash
An average of 30 hours or more per week, or multiple offers for part-time work constituting the equivalent of an average of 30 hours or more per week
At least four weeks in duration
In the United States or the United Kingdom
For students enrolled in Data Science, Full-Time Online Data Science, Part-Time Online Data Science, or Self-Paced Online Data Science: in the field of data analysis; working programmatically with datasets; or working directly with a data science or data engineering team
For students enrolled in Software Engineering, Full-Time Online Software Engineering, Part-Time Online Software Engineering, Self-Paced Online Software Engineering, or WeWork Access Labs: in the field of software development or working with code or directly with an engineering team
For students enrolled in the UX/UI Design program in the field of digital design
Certain of the Services, such as Full-Time Online Software Engineering, consist of up to several hundred hours of largely self-directed coursework. Additional details and Supplemental Terms may be found on the applicable product page for these programs.
With respect to the above-mentioned programs, there may be multiple mid-course assessments and a final verification at the end. Flatiron School will provide times for you to schedule assessments within five business days (excluding U.S. holidays) of your request. You must pass all mid-course assessments, complete 95% or more of all lessons, publish seven (7) blog posts and pass the final verification to become “Learn Verified” and to become eligible for any Career Coaching or Money-Back Guarantee which may be offered under the applicable program. You may take and/or retake the final verification an unlimited number of times, but no more than two (2) final verifications per calendar month. Once you have passed the final verification, you will be recognized as “Learn Verified”. When you have been “Learn Verified”, you will be deemed to have completed the program.
Students enrolled in the Self-Paced Online Software Engineering program and the Self-Paced Online Data Science program may elect to temporarily “pause” their participation in their program at any point during the course of their enrollment (following the applicable Trial Period).
Students electing to pause their participation in one of these self-paced programs may do so on one (1) occasion only, for a maximum of three (3) months. Students must inform Flatiron School in writing of their intention to pause their participation in the program and also when they wish to resume their participation in the program. Students must provide two (2) business days’ notice of any request to pause or resume participation in their self-paced program and any such requests shall be granted (or, if applicable, denied) within those (2) business days. Flatiron School will not make retroactive adjustments to students electing to pause their participation in their program.
If you choose to pause your participation in a self-paced program, you will not have access to the Learn.co platform while the pause is in effect, and, if you have selected the Monthly Plan payment option, you will not be obligated to make monthly payments that come due while the pause is in effect (up to a maximum of three (3) monthly payments). Please note, however, that if you have taken out a loan to finance your participation in the program, pausing your participation will not impact any obligations you may have to make payments on your loans during the period of time while the pause is in effect.
This program pause policy applies only to the Self-Paced Online Software Engineering program and Self-Paced Online Data Science program.
After completing a Career Coaching Qualifying Program, you will be put in touch with a Career Coach to assist you with your job search. Such assistance will include helping you to identify and pursue job opportunities in your field of study. Career Coaching will include, at a minimum, access to:
A designated Career Coach accessible via phone, video chat and e-mail to review and discuss your job search;
Availability of check-in phone meetings with your Career Coach every two weeks at a minimum to discuss your progress;
At least one review of your résumé and LinkedIn profile;
At least one mock interview with your Career Coach (or other Flatiron School representative); and
Opportunities to network with Flatiron School employer partners where available and relevant.
Career Coaching (with respect to Career Coaching Qualifying Programs) terminates upon the earlier of: (i) your acceptance of a Qualifying Job Offer (as defined above); (ii) termination by Flatiron School due to your failure to comply fully with these Terms, or (iii) the expiration of the six (6)-month period immediately following your job search start date (as defined below). Flatiron School reserves the right to revoke or withhold access to Career Coaching services from any student or graduate who has received and turned down two Qualifying Job Offers.
Subject to and in accordance with these Terms, including any applicable Supplemental Terms, you may elect to upgrade from a paid Service that is a non-Career Coaching Qualifying Program to a paid Service that is a Career Coaching Qualifying Program, provided that you submit payment for the difference in price, net of any applicable discounts and scholarships, for the months you were enrolled in the non-Career Coaching Qualifying Program, between the Career Coaching Qualifying Program and the non-Career Coaching Qualifying Program.
Subject to and in accordance with these Terms, including any applicable Supplemental Terms, you may elect to downgrade from a paid Service that is a Career Coaching Qualifying Program to a paid Service that is a non-Career Coaching Qualifying Program.
If you participate in a Money-Back Guarantee Qualifying Program, and you comply fully with the job search requirements specified below and do not receive a Qualifying Job Offer (as defined above) within 180 days of your job search start date, you will be eligible for a full tuition refund or waiver, as applicable.
“Job search start date” is the date a graduate commences their job search, and can be no later than 90 days after program completion. Flatiron School reserves the right to consider graduates who do not commence a job search within 90 days of program completion, or have demonstrated levels of responsiveness and/or job-search activity less than the below requirements such that said graduate would not reasonably be considered to be engaging in a job search, as “not job-seeking.”
To remain eligible for the Money-Back Guarantee (in connection with a Money-Back Guarantee Qualifying Program), you must be actively job seeking and meet all of the following job search requirements during the six (6)-month period following your job search start date:
Be 21 years of age or older and legally authorized to work in the United States or the United Kingdom, whichever the case may be;
Be proficient in both spoken and written English;
Complete the assignments and steps that appear on your Careers dashboard for the relevant program within 90 days of passing the final verification and before your job search start date;
Be responsive to communications from the Flatiron School Career Services team, including but not limited to Career Coaching and Business Development, within three business days (or within reason accounting for unforeseen or extenuating circumstances);
Complete up to three mock interviews, if requested, with your Career Coach or other Flatiron School representative;
Be available, if requested, to meet with your Career Coach once per week
Notify your Career Coach, in writing, of any coaching appointment cancellations at least 12 hours in advance
Be available, if invited, to interview for a minimum of three interviews per week;
On a weekly basis, update your job-search tracking tool with a written summary of job search activities;
Make contact with at least 8 specific individuals at prospective employers within your field of study each week, record evidence of such contact, and furnish it upon request by Flatiron School;
Submit responses to any code challenges associated with any job application on-time or within one week of receipt if due date is not specified;
Upon request by Flatiron School, provide evidence of attending all scheduled interviews;
For students enrolled in a course in the software engineering or data science fields of study, post at least 5 GitHub commits per week to your public GitHub profile;
For students enrolled in a course in the design field of study, either complete 1 extra credit assignment from your curriculum each week, complete 3 modules in the track outside your specialization each week or start 1 design challenge from designchallenge.xyz each week;
Post at least 1 blog post, focused on a topic in your field of study, per week on a public URL that can be verified by Flatiron School;
Demonstrate good faith effort towards an active job search;
Email your Career Coach within one business day, of receipt of any job offer, including the date of the job offer, name and address of the entity extending the offer, and the title and compensation rate of the position being offered;
Be willing to work in person in the United States or the United Kingdom within a reasonable commuting distance from the main work or residence address from which you are job-seeking, and be willing to work remotely from within the United States or the United Kingdom; and
Have complied with the cancellation policy for any scheduled mock interviews, whether with your Career Coach or other Flatiron School representative: (i) after completion of the relevant program; or (ii) during your participation in, and prior to your completion of, the relevant program;
Have not received and accepted an offer for any paid full-time job (an average of 30 hours or more per week or two (2) or more part-time jobs aggregating an average of 30 hours or more per week) in the United States or the United Kingdom as an employee, apprentice, intern or independent contractor: (i) after completion of the relevant program, in any field; or (ii) during your participation in, and prior to your completion of, the relevant program, that meets the definition of a Qualifying Job Offer.
Have not received a Qualifying Job Offer.Qualifying Job Offers contingent upon a background check or drug test will be considered to satisfy the requirement at the time of receipt; recipients of Qualifying Job Offers that are revoked following an employer-initiated drug test or background check will not be eligible for any tuition refund or waiver, as applicable.
It is your sole responsibility to keep track of all job search required activities. Flatiron School recommends that you keep a written log of your activities, back up all data, and make copies of relevant documentation. Flatiron School may, at any time during the 9-month period following your completion of the relevant program, verify your compliance with the job search requirements and ask you for proof of compliance. Failure to present proof of compliance with the job search requirements may result in forfeiture of eligibility for the Money-Back Guarantee.
If you believe that you are eligible for a tuition refund or waiver, as applicable, due to failure to obtain a Qualifying Job Offer, you must submit to Flatiron School via email to firstname.lastname@example.org no later than 187 days after your job search start date a request for a refund or waiver, as applicable, setting forth the following: (a) your full name and contact information (address, phone number, email address); and (b) certifying that you:
Successfully completed the relevant Money-Back Guarantee Qualifying Program;
Met all job search requirements (and any other applicable requirements);
Were unable to obtain a Qualifying Job Offer (as defined above) within 180 days of job search start date; and
Are entitled to a full tuition refund or waiver, as applicable, pursuant to these Terms.
Flatiron School will review tuition refund and waiver requests and may seek from you further information and verification relating to your request, which you must provide within 5 business days of Flatiron School’s request for information. If Flatiron School determines that you are entitled to a tuition refund under these Terms, a refund will be issued to you, typically within 30 days after receipt of your refund request (or, if Flatiron School sought from you further information and verification relating to your request, within 30 days after receipt by Flatiron School of such information and verification). If Flatiron School determines that you are entitled to a tuition waiver under these Terms, (a) with respect to any amount of Total Tuition Deferred that remains unpaid pursuant to your Deferred Payment Plan, your repayment obligations thereunder will be cancelled immediately, and (b) with respect to any amount of Total Tuition Deferred that has been paid pursuant to your Deferred Payment Plan, a refund will be issued to you, typically within 30 days after receipt of your waiver request (or, if Flatiron School sought from you further information and verification relating to your request, within 30 days after receipt by Flatiron School of such information and verification). For the avoidance of doubt, the tuition waiver shall not apply to any fees or penalties owed by you pursuant to your Deferred Payment Plan, and any refund proceeds will first be applied to pay down any fees and penalties which may be owed, with any excess then returned to you.
In the event that you have received a loan from a third-party lender to pay for a Money-Back Guarantee Qualifying Program and become entitled to a refund pursuant to this policy, your full tuition refund will not include a refund of any interest, fees, or other payments (other than principal payments) made to the third-party lender (or to the assignee of the loan). In addition, any refund proceeds will first be applied to pay down any amount owing on the loan, with any excess then returned to you.
Following the request and processing of a tuition refund or waiver, as applicable, Flatiron School reserves the right to revoke services and supports, including but not limited to:
New-graduate Career Services support
Alumni Career Services support, including limited Career Coaching meetings and limited consideration for opportunities through Business Development following placement in your first job
Access to Flatiron School’s campus or campuses
Access to Flatiron School’s paid online curriculum
Your Flatiron School e-mail alias
Access to Flatiron School’s student and alumni communication channels
Access to any WeWork services provided as a result of your Flatiron School alumni status
Your eligibility for the Money-Back Guarantee (with respect to Money-Back Guarantee Qualifying Programs), will terminate upon the earlier of: (i) your receipt of a Qualifying Job Offer (as defined above); (ii) termination of eligibility by Flatiron School due to your failure to meet the job search requirements specified above; (iii) termination ofProgram revisions – name and price eligibility by Flatiron School due to your failure to comply fully with these Terms; and/or (iv) the expiration of the six (6)-month period immediately following your job search start date.
If you are found in violation of or fail to comply with these Terms, Flatiron School reserves the right to terminate your participation or enrollment in the program under any paid Service. If you are terminated from any such program, you will forfeit eligibility for any Career Coaching or Money-Back Guarantee to which you may otherwise be entitled.
Nothing herein is intended to establish a fiduciary relationship, partnership or joint venture between you and Flatiron School.